Refund and cancellation policy

1. Coins are digital goods

Coins are delivered instantly to your BoomFlirt account. Once coins are credited, the purchase is complete and can't be cancelled, and the coins are not refundable or exchangeable for money, whether or not you have used them.

2. Failed, pending or duplicate payments

• Money taken but no coins: if your payment fails or stays pending, banks and Razorpay usually reverse it automatically. If it succeeded but coins didn't arrive, contact us and we will credit the coins or refund the payment.
• Charged twice for one purchase: we refund the extra payment.

Refunds always go back to the original payment method (the same card, UPI account or wallet). We start the refund within 7 business days of confirming the problem; your bank or payment app may take another 5–10 business days to show it.

3. Premium Pass

Premium Pass is a one-time purchase, not a subscription, and never renews automatically. Pass coins expire 30 days after purchase and are always spent before your regular coins. Pass coins that expire unused are not refunded.

4. Regular coins

Regular coins don't expire while your account is open. They are not refunded if you delete your account, or if we close it for breaking our Terms or Community guidelines.

5. Calls, gifts and messages

Coins spent on calls, gifts and chat messages are not refundable. Calls are billed per started minute at the rate shown before the call. If you were charged for a call that failed to connect because of a problem on our side, write to us within 7 days; we will check our records and return the coins where the charge was our error.

6. Payments you didn’t make

If you see a BoomFlirt charge you don't recognise, contact us straight away and also tell your bank. We will investigate with Razorpay. We may suspend the account involved while we check.

7. Cancellation

There are no subscriptions or recurring charges to cancel. You can stop using BoomFlirt at any time and ask us to delete your account, as described in the Privacy policy.

8. Creator earnings

This policy covers coin purchases. Creator earnings and withdrawals are covered by the creator programme in our Terms.

9. How to ask for help

Email support@boomflirt.in with:

• the email address on your account (or your display name, for a guest account);
• the Razorpay payment ID or UPI reference, the date and the amount;
• a short description of the problem and a screenshot if you have one.

We aim to reply within 2 business days.